I ordered Virgin Media in January 2022 since then they have cancelled the installation appointment 27 times, stating additional work needs to be carried out. I have lost count how many times I have contact VM and got no where trying to find out what ...
Help!so signed up for VM during the Black Friday specials ie. Nov 22... and i'm still waiting for a connection.finally a FTTP team arrived to complete the pre-pull only to find issues with the underground (Openreach) ducts. Incidentally, i'm using B...
I cannot make sense of the VM cabling in my property.I will be renting out the property and Virgin Media will not do anything to the cabling/wall box unless there is an active account (which I can't get as I will be renting out the property so can't ...
Hello,I previously posted about the bad state of the old Virgin Media equipemnt at my new home:Omni box needs replacingThe cabling into the house needs moving.New internal cabling box to replace the old/dated one.I was told this is usually a £25 fee,...
Hi,I placed an order a week ago for Virgin Media but have yet to receive a welcome email or confirmation of delivery date. I can’t find a number to call and I don’t have an account number or area reference so can’t progress anything on your website. ...
Just moved and had engineer in to install. As there wasn’t original box he used the whole in the wall from the old Cable & Wireless. The face plate would meet needs so he just left the wall plate off the wall as my wife said that I would be able to s...
Seems my box has been damaged, is it possible to get it replaced without the other cables being damaged as they are still in use. The virgin cable is the one running vertically in the middle of the picture.
My parcel which was due to arrive on Friday 14th of July never arrived. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. I was never contacted.Now they have shifted the package JD0...
Is this connected? I have ordered a WiFi router and it said no engineer is needed but the socket doesn’t look correct, any ideas?
I received my virgin broadband yesterday and am extremely frustrated as I cannot figure out how to set it up! The previous tenants had virgin media and had it set up in the same place I am trying ti set it up. The cable out of the wall is a spinner ...
