No welcome email or tracking number

[JoeF22]

Hi,

I placed an order for a Virgin Media internet self-install kit a number of weeks ago for delivery today. I have received no welcome email or tracking ID so have no idea whether the parcel is actually coming or not.

Thanks,

Joe

[VM-Jon]

Hi @JoeF22 

Thank you for reaching out to us here, to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Rpickles]

Hi,

I have had the same issue i am anew customer and my hub was suppose to be delivered on the 24/6/23 but had no confirmation email or tracking ID, but recieved the pre-contractual email and order summary. I am in need of the internet as i work from home.

Thanks

Richard

[VM-Jon]

Hi @Rpickles 

Thank you for reaching out to us here, to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon