Red light - Old Hub - Slow internet

[IanAlderman7]

My virgin hub is showing a red light, the WiFi is really slow and I've reset this a number of times.

I cannot get through to 150 and need this urgently for work. 

I think the hub needs replacing its.pretty old.  I've also set up a new contract so would have expected a new hub with this 

Any help welcome

[nodrogd]

New contracts only include new equipment if the old hub is out of spec for the service ordered. Bear in mind that Virgin Media is a residential service, so as such there are no laid down SLAs for resolving issues. I have however escalated this thread to the forum team for priority response as it is a safety concern (overheat warning) when the red light is showing.

[David_Bn · Accepted solution]

Thanks for reaching out to us on our Community Forums @IanAlderman7, and a very warm welcome to you!

I'd also like to extend my gratitude to @nodrogd for escalating the thread, and advising for our reasonings for not offering new equipment with all contract updates/renewals.

Check out the envelope in the top right hand corner, for a private message from me, and we'll look into having the hub replaced.

Thanks,

David_Bn

[IanAlderman7]

Thanks David.  I've replied.  If you could address ASAP it would be appreciated as I need this for my work

[Matthew_ML]

Thank you for letting us know, my colleague will reach out when he can do.