Moving house but issue with VM address checking?

[barrybloye]

Hi,

I'm hoping to take my Virgin Media broadband to my new home, but I'm getting the message that "Virgin Media isn’t available at this address".

However, the flat is a first-floor conversion in a two-floor house, and VM is available for the downstairs flat as well as both flats in the adjoining houses.

So, it seems VM should be available at my new flat, location-wise. Is this a mistake, or is there another reason why it might not be available?

[jbrennand]

Try the sales team or instaltion team and see what they say....

Sales team on 0800 183 1234 the Pre-installation and delivery team on 0800 052 1734 open  8:00am to 9:00pm  Mon to Fri, and 8:00am to 6:00pm Sat and Sun.

A VM person will respond here in a day or two.

[John_GS]

Hi @barrybloye 

Thanks for posting and welcome to the community.

I'll send you a PM and we can check this with the relevant team.