Hi, I moved house two days ago (Thursday 21st)
A while before moving, I went onto virgin media postcode checker and typed in the new postcode and selected house number it said ‘Great News Virgin Media is in your Area!’ - I thought it would be simple to move my services across
however, when contacting virgin media movers, it turns out all neighbours have virgin media, however this house is not serviceable, I believe this could be the previous owners of the house lived in the home since it was built and have never had Virgin
I’ve called multiple times and been told ‘we will get an engineer to survey the area, cannot give you a time frame of when this will happen’ however, every time I call back a few days later I’m told there is no note about sending an engineer and then they tell me the same ‘we’ll set it up so an engineer can be sent to survey the area’
then I get a call saying the owners of my previous address want to set up virgin media but I need to cancel my account, then I explain the situation and I am told again ‘there is no note about sending an engineer to survey the area’
i just feel like I’m going round in circles, I can’t be given any time frame, I can’t even confirm with who I’m speaking to if an engineer is ever even going to turn up, all the neighbours have virgin media and I’m just so confused about why it seeming so difficult to just get someone in the area to tap into one of the lines
all I want to do is keep my services, I just feel like I’m getting the run around and no one is willing to actually book a time for this to happen
if anyone can give me any help or advice it would be much appreciated, I’d get it if the area wasn’t serviceable yet, but the whole area seems to have service apart from this one property
thanks,
Kyle
