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Engineer not turned up ?

Alanclayton1
Tuning in

a week ago

Took a day off work to wait for an engineer to arrive before 12:00. But guess what!

no one is here.  
what’s the easiest way to contact someone to get this sorted?

 

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

a week ago

Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone.   

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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jbrennand
Very Insightful Person
Very Insightful Person

a week ago

See these re. compensation for missed appointments - make sure you get credited.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...
https://www.virginmedia.com/help/automatic-compensation
https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automati...


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Martin_N
Forum Team
Forum Team

Sunday

Hi Alanclayton1,

Thank you for your post. I'm very sorry to hear about the engineer visit. 

We can certainly look into this for you. I will private message you now. 

^Martin

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