Is there any way to contact the team who deal with external installations?

[Downesc]

Originally I was meant to have a self install broadband, turns out that BT had hijacked the connection so my property was no longer connected to virgin. The external team came this Saturday (24/06) but could not complete the job for whatever reason and did not contact me to tell me why. I assumed another team would come but they haven’t yet, and I have absolutely no way of knowing. The pre-install team I phoned cannot help as my service has been activated! 
Am I just meant to wait around for however long until someone bothers to show up? Desperately need broadband as me and my partner both work from home.

Any advice please? 

[Natalie_L]

Hello Downesc, 

Thank you for reaching out to us here on the Community. 

We are very sorry to hear of the delays with the installation of your service. 

In order to look in to this further, I am going to pop you over a private message to take a few more details. This will be available via the red bar at the top of the page. 

Speak soon,