No wall socket

[DanHill89765]

Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. What do we do?

[Tudor]

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Carley_S]

Hi @DanHill89765 

Welcome to the community forums 

Sorry to hear that you're having issues with your Quick start activation set up. 

As advised, when quick start activations are available, this means that there has been services in the passed at the property. 

Do you see anywhere in the home a white faceplate socket with either an NTL, Telewest or Virgin Media logo on it? This would be the socket needed for the hub. 

If you are sure there is no socket at all in the home, can you confirm, has your home recently been made into separate flats or do you know if you rent, do you know if the landlord has removed the faceplate socket? You would need landlord permission to install the socket if needed, please contact them to confirm any details regrading this if this applies to you.