Virgin Media Community

[Mattc213]

How long should I be waiting for until I chase the installation team to re-pull the line?

My neighbours mother allowed the engineer to daisy-chain off next doors line. 

Her son, property owner is not very happy and is claiming that his internet has been compromised etc

I’ve searched on the forums and can see similar customers quoting the same issue, but it’s been over a month and I’ve not had a response to requests to book in a reinstall to fix the problem. 

[Tudor · Accepted solution]

This is often done as a temporary measure. It will not “compromise” your neighbours connection. VM would not have installed it without checking out the signal levels. In any case all the cables are effectively joined together at the street box. The reason for the delay should be explained by VM, but often it’s a blocked cable duct and they need to get permission from the local council to dig up pavement/highway. Local councils seem to move at a slow pace, to put it mildly. 

[John_GS]

Hi @Mattc213

Thanks for posting and welcome to the community.

My apologies for the confusion and concern regarding the wiring. As Tudor has advised it'll not have any impact on the neighbours connection though I fully appreciate their concern. 

I've today emailed the field manager for your area outlining these concerns so when I hear back from them I shall let you know 🙂

Kind regards,