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Hub 3 red light issue again

Pina
Joining in

Had the red light on my original hub 3 so was told me sent a new hub, received the hub a few days later which defiantly wasn’t new looks used so guess it’s a refurb. Upon plugging in and resetting it a couple of times with the pin hole and through online account getting red light also on this so called new box. 
so what now I can do

4 REPLIES 4

Daniel_Et
Forum Team
Forum Team

Hi @Pina 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear you're experiencing the same problem again 😔

In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

Number-6
On our wavelength

The Hub 3 is at least two generations out of date now so it’s very very unlikely that they are still being manufactured, and haven’t been for some time. So yes, what you have been sent was a reused one from another customer who has either cancelled VM or has had a hub upgrade or replacement.

It’s unknown how much effort VM put in to ‘refurbing’ the hubs, someone on here once commented that it appears 'that they simply wipe them down with a greasy cloth and box them up again’!

The red LED is simply down to it aging and LEDs tend to look redder as they age, as time goes on, more and more Hub 3s will experience this, it is likely that you have simply been sent someone else’s reject.

Ok you repeat the process, complain on here to the forum team and arrange for another replacement, eventually you’ll get sent something which isn't on its last legs.

Sorry to jump in here, but why don't VM send a new hub like they would send to a new customer?

Adduxi
Very Insightful Person
Very Insightful Person

VM's kit is rented to users.  They don't have an endless supply of new equipment. It's pot luck what you get really.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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