Hub 3 red light issue again

[Pina]

Had the red light on my original hub 3 so was told me sent a new hub, received the hub a few days later which defiantly wasn’t new looks used so guess it’s a refurb. Upon plugging in and resetting it a couple of times with the pin hole and through online account getting red light also on this so called new box. 
so what now I can do

[Daniel_Et]

Hi @Pina 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear you're experiencing the same problem again 😔

In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Julianslapp]

Sorry to jump in here, but why don't VM send a new hub like they would send to a new customer?

[Adduxi]

VM's kit is rented to users.  They don't have an endless supply of new equipment. It's pot luck what you get really.