New customer

[Angela16]

Hi

Originally a Sky customer but now signed up to VM. Anyway, when I spoke with Sky was told could leave end of June, so I rearrange the appointment the Rep organised for June 28th. Anyway, Sky disconnected me last Friday, luckily I have the VM equipment which I’ve managed to connect up. I have internet and TV but the landline is saying ‘check line cord’! 
I’ve tried to contact the VM Rep but no response, and I just keep getting the bot on the app.

i need to rearrange the installation date and get VM to sort out the landline.

can anyone help ?

[nodrogd]

All VM landlines for new customers are 21CV. This means you should have been sent an adapter to plug your standard phone into the TEL1 socket on the back of your Virgin hub. Virgin no longer install any phone sockets or wiring (and they never used BT wiring anyway as they have their own exchanges).

PS. I hope you are not porting your Sky number to Virgin, as the line has to remain active with Sky until it is ported over. If Sky have already terminated your service you will lose your old number.

[Adduxi · Accepted solution]

The adaptor you need looks like this.  I'm sure you could pick one up quicker locally than wait for VM's CS to dispatch one ......    Tristar BT & RJ11 modem Master in-line adaptor | DIY at B&Q

[Angela16]

Thank you ! I’ve now got the phone working. 

[Adduxi]

Thank you for updating the thread and posting the resolution.