Forum Discussion

sheppardjulie's avatar
sheppardjulie
Joining in
2 years ago

Rejoin as new customer

My contract is up in June and I'm not happy with the offer that has been put to me. Can I cancel my contract and my son come in as a new customer without any time period being involved?

 

Thanks

  • Robert_P's avatar
    Robert_P
    2 years ago

    Hello sheppardjulie

     

    Thanks for taking the time to post on the forum regarding your contract, renewal offer and cancellation, it's disappointing to hear we weren't able to offer you a package suitable. Welcome to the community.

     

    When cancelling, to sign up as a new customer you would need to have been disconnected for 90 days, if there is someone else in the property they would be able to enquire as to a contract which would make them eligible for a new customer deal.

     

    They would need to contact the team on 0800 183 1234 to discuss this.

     

    Rob

  • Robert_P's avatar
    Robert_P
    Forum Team
    2 years ago

    Hello sheppardjulie

     

    Thanks for taking the time to post on the forum regarding your contract, renewal offer and cancellation, it's disappointing to hear we weren't able to offer you a package suitable. Welcome to the community.

     

    When cancelling, to sign up as a new customer you would need to have been disconnected for 90 days, if there is someone else in the property they would be able to enquire as to a contract which would make them eligible for a new customer deal.

     

    They would need to contact the team on 0800 183 1234 to discuss this.

     

    Rob

    • sheppardjulie's avatar
      sheppardjulie
      Joining in
      2 years ago

      So just for clarification, if my son signed up there would be no time period needed? He could enquire straight away? So no 90 day period needed?

      Thanks

      • Alex_RM's avatar
        Alex_RM
        Forum Team
        2 years ago

        Hi sheppardjulie,

        If there is a disconnection booked on the account, your son would be able to speak to the sales team about a new deal yes.

        Alex_Rm

    • ghavasi's avatar
      ghavasi
      Joining in
      11 months ago

      Hello,

       

      I have just cancelled my M500 contract because the new offered price would have been 50% more than EE or Sky would provide the same broadband speed. I was about to sign up with EE when I noticed my wife living in the same address who never been a virgin media customer could potentially sign up as a new customer with Virgin and getting the new customer prices?

      If it is doable, when is her contract would start? Can we schedule her connection date to my disconnection date? Or is there some delay? As I am working from home, longer delay than a day is not doable for me, I would rather go to EE and start their contract a day before my disconnection day. 

      So my question is, if my wife sign up as a new customer (but same household), when would her contact go live? Can we potentially just leave the existing router and wifi pod where they are and don't bother with postage?

       

      Thanks.

      • carl_pearce's avatar
        carl_pearce
        Community elder
        11 months ago

        It doesn't work like that.

        You'd have to return all the old kit to VM, and the old connection must be terminated before the new connection could be created (There is a 'Going away form' predicament you could cause).

        You didn't think VM would make it easy to get around the 'New customer deals' scenario!

        Assuming EE/Sky is FTTP, going by the 'same broadband speed' comment, I'd go for that.

  • Cherry2Blost's avatar
    Cherry2Blost
    Joining in
    11 months ago

    Hi, we too have contacted VM about renewal of our package.

    On VM website Mega Volt bundle is advertised as £60 for VM services and £25 for O2 SIM card. We have been with VM in all its alternate names unbroken for 30 years since August 1994 when we bought our first home. Called retentions and was quoted £115 for the VM services plus the £29 we are now paying for the O2 SIM.

    My wife has instructed for 30 days notice of disconnection and I shall be applying for a new account in my name once the DC is on the system. Either that or move over to County fibre who are offering 900mb asynchronous for much less, and pick up a cheap sky package. Thus breaking 30 years of unbroken brand royalty.

     

    Is this doable?

     

    Stuart

    • Alex_RM's avatar
      Alex_RM
      Forum Team
      11 months ago

      Hi Stuart,

      Thanks for posting 🙂

      If the account is set up in a new name, this would be classed as a new customer, you would be unable to transfer over any phone numbers however.

      Alex_Rm

  • unisoft's avatar
    unisoft
    Knows their stuff
    11 months ago

    Its simple if no other fast BB providers (but may cost a bit more but cheaper than some of the crazy VM prices people been quoted). Go to now tv and sign up for monthly FTTC (no contract lock in). Wait 90 days or more to get the best new customer offers with bill credits or free TVs PLUS topcashback.co.uk or quico.com cashback. Or if 4G/5G is good enough in your area, get a prepaid SIM card from Amazon or fleabay, and if you have a router like mine with capability for a dongle, plus that into your router and use that for a bit.

    Hopefully when you return Ofcom might have got their finger out and stopped the unfair 18 month contracts with 2 unknown price increases in it and no escape clauses. This was the showstopper for me this time round, not the service or customer service (and the fact of a stupid price for 500mbps Broadband ONLY of £75.07). Legally the contract says you agree to the unknown figures - so if inflation was to jump to 13% - well you would have to pay 13% + 3.9% currently!