Forum Discussion

jesstv's avatar
jesstv
Tuning in
2 years ago
Solved

Just Rejoined unsure about Mega TV and TNT Sports

Hi

Just rejoined using Bigger Bundle, phoned up and was told this bundle included TNT Sports the contract say Mega TV which on the Channel Guide does not include TNT Sports.

 

Confused Please Advise.

 

jesstv

  • newapollo's avatar
    newapollo
    2 years ago

    Hi jesstv 

    TNT Sports was included in the Bigger Bundle + Sports and the Ultimate Oomph and Ultimate Volt bundles as part of the package.

    VM changed their packages on Monday 1st September and from that date any new customers signing up to VM will have to pay an additional fee of £18 per month for TNT Sports as it's a now a premium add on and no longer included in any bundles.

    The Bigger Bundle + Sports is now the Bigger Combo Bundle + Sports HD and only includes the Sky Sports, Eurosport HD, and Viaplay Xtra sports channels.

    The Ultimate Oomph and Ultimate Volt bundles are now obsolete and have been replaced with the Mega bundle.

    Any current customers negotiating a new price at the end of their minimum term, or changing package will also have to pay an additional £18 a month if they want TNT Sports.

    If you don't need the recording facility of the 360 box then in might be an idea to ask about switching to the IP based Stream box. You can add TNT Sports to that box for an additional £10 a month, however it's currently restricted to one box per household and can only be taken with VM broadband.

    https://www.virginmedia.com/tv/stream

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi jesstv 

    TNT Sports was included in the Bigger Bundle + Sports and the Ultimate Oomph and Ultimate Volt bundles as part of the package.

    VM changed their packages on Monday 1st September and from that date any new customers signing up to VM will have to pay an additional fee of £18 per month for TNT Sports as it's a now a premium add on and no longer included in any bundles.

    The Bigger Bundle + Sports is now the Bigger Combo Bundle + Sports HD and only includes the Sky Sports, Eurosport HD, and Viaplay Xtra sports channels.

    The Ultimate Oomph and Ultimate Volt bundles are now obsolete and have been replaced with the Mega bundle.

    Any current customers negotiating a new price at the end of their minimum term, or changing package will also have to pay an additional £18 a month if they want TNT Sports.

    If you don't need the recording facility of the 360 box then in might be an idea to ask about switching to the IP based Stream box. You can add TNT Sports to that box for an additional £10 a month, however it's currently restricted to one box per household and can only be taken with VM broadband.

    https://www.virginmedia.com/tv/stream

    • jesstv's avatar
      jesstv
      Tuning in
      2 years ago

      Hi,

      Thank You for the reply.

      I was going to rejoin online but due to confusion over TNT Sports phone up last night 6th September 2023 and was reassured TNT Sports was included in the £39.50 bigger bundle package (still called this on product page). After getting contract had serious doubts and phoned again to find ot TNT not included. Cancelled order immediately.

      I wanted to rejoin VM but this shambles has eroded confidence in the culture  at VM.The whole Mega Maxit channel packages are misleading and I fear Virgin Media customer relations and reputation will be severely damaged by this fiasco.

      I hope you can clarify the TNT sports situation more clearly so more people are not misled.

      • brads's avatar
        brads
        Up to speed
        2 years ago
        • I have the biggest bundle at the moment.But when it's over there is no way I will pay the extra for TNT sports do I am looking at other options now ready for when I need to move. One thing I've found is my mobile speed is around 150 meg download speed so very happy with that.
  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    2 years ago

    Hi there jesstv 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your recent package and I will be sure to feed this back to the relevant teams, also thank you very much to newapollo for their help so far. 

    We aren't able to assist with new package via the forums but if you do wish to discuss another deal please do reach out to the sales team on 0800 183 1234 who will do all they can to help and ensure you are on the correct deal.

    • jesstv's avatar
      jesstv
      Tuning in
      2 years ago

      Thank you for the prompt reply and the phone number.

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        2 years ago

        No problem jesstv please do pop back to the forums and let us know how the call goes.

        If there is anything else we can help with please do let us know

    • Fatfreddy's avatar
      Fatfreddy
      Joining in
      2 years ago

      I have to agree that VM and definaitly NOT transparent and the whole "virgin" brand no longer applies to this business. Just try to confuse customers to make more money.

      • Akua_A's avatar
        Akua_A
        Forum Team
        2 years ago

        Hi Fatfreddy 

        Welcome to our community forums and sorry to hear there has been some confusion over TV packages. I can assure you this is not the level of service we look to provide. You can find all you need to know here This should give you a breakdown of all our current TV packages. Please do not hesitate to contact us if you need any further help.

        Thanks,

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    Any customer re-contracting now, just needs to price up your chosen combination of services with other providers - just as has always been the case.

  • NorthantsPete's avatar
    NorthantsPete
    On our wavelength
    2 years ago

    Just remember, unlike a subscription with sky , TNT, Eurosport directly, theres no catchup for eurosport on virgin or sky.

    BT  now have the discovery+ app (And so, eurosport) on their TV box included for free with any TV package, so that may work out better for you

  • fizz's avatar
    fizz
    Fibre optic
    2 years ago

    Virgins £18 a month is the cheapest way to watch it as to add it on BT, Sky or discovery plus is over 20 quid.. however it is a pain that I only have sky sports for the F1 channel and TNT for the rugby so I am going to be really paying over the odds when my contract runs out..

     

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      2 years ago

      Thank you for reaching out and please remember you can add and take these off whenever you would like to     🙂