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Incorrect Installation Address

Joining in

I signed up for broadband online with self install. 

I then received one email with my order documents which listed my address mildly incorrectly but not a real issue (12 A "Street Name" as opposed to 12A "Street Name").

However, I then received a second email which listed the installation address as 12 "Street Name". This is the wrong address. I live at 12A and 12 is another house on the street. How can I go about changing this installation address? I worry my broadband box will be delivered to the wrong house.


Very Insightful Person
Very Insightful Person

First...  Call the Pre-installation and delivery team on 0800 052 1734 (follow options) and check with them.

They ought to be able to change things


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Thanks for reaching out to us @GideonSpratt, and a very warm welcome to our Community Forums!

Sorry to hear of the confusion caused over the address of the installation.

Can you please confirm if the advice from @jbrennand was followed, and if this has now resolved this issue for you?