Add a connection
Hi, I’d like to add a connection upstairs. I already have a connection downstairs but I need another one.Can you do that? thank you
Forum Posts
Manually Assign Local IP Streambox
How can I manually set.the local IP of my streambox. I want to use ADBlock on the router however this stops some channels on the Streambox.Regards.
Help - 14 day cooling off period problems
help, I'm trying to use my 14 day cooling off period but the agent on live chat is saying I need to give 30 days notice. I just want to get rid of my virgin media contract asap, surely I don't need to give 30 days notice to use a 14 day cooling off p...
Resolved! Router setup on new connection. New customer
Hi, Question on router location for a new connection: I am looking to move to a property that appears to previously have had a Virgin Media connection. Interested in ordering a Virgin Media connection myself. The cable is terminated at a socket in ...
Cable entry - move box
Hi,Not sure who can help or advise but I have wasted hours trying to get to talk to someone who can help me move my cable entry point. Honestly it’s the most painful service system I’ve ever come across as you just can’t talk to anyone and I’ve been ...
4 months delayed install and still waiting!!
Please can someone help?????I signed a contract and received an install date for the 18th Jan 2024, it was delayed and I another date March 5th, then April 17th, and then 7th May. Yesterday (1st May) I received email and text to say that the the inst...
Virgin broadband delays and compensation
UK based. I switched to Virgin for broadband a few weeks ago. When the first engineer came, they said there was no cable to my property (a block of flats) so a 3rd party company would need coming to do the pre installation.A few weeks and 3 engineers...
Sunken manhole on our drive
Hi We have a sunken manhole on our drive and have been told it could be one of yours. My address is 49 chamberhouse drive, Rochdale, OL11 3LS I have attached a picture of it  
New build not activated to move my account over
Hi guys,I’m moving into a new build property at the end of the week and want to take my Virgin account with me. Virgin is installed into the property and it has Virgin fixings throughout the house. I can’t switch online as it tells me Virgin isn’t in...
Hub 5 stuck in reboot loop
I've just got back from being away for a month and apparently the internet has been working absolutely perfectly the whole time.I've had suspicions it's my phone that messes with the WiFi for a while, is that crazy??Hub 5 is currently stuck in a loop...
