Hub 6 issue with connectivity - Checking Ethernet Connections

[ppkkll]

I have a Virgin Media Hub 6 and 1G broadband service.

My setup is below:

Hub ethernet cable -> Netgear Router

Hub ethernet cable -> unmanaged switch -> PC

Hub ethernet cable ->extender

The cables are all either CAT 5e or CAT6

and other wi-fi devices like phones, tablets, iPads etc.

I am currently having an issue with my network. Often, I get ERR_CONNECTION_REFUSED on multiple devices(PC, mobile etc)  and am unable to access websites. However, the internet is still connected. I can still access Netflix but unable to access to websites. And after many refreshes(F5) it is able to display again.

The issue is very unstable, I can not reliably reproduce this issue. I've tried to restart router and Hub but this issue remains.

I ran a diagnosis and it displayed the following message:

How can I solve this issue?

Best regards,

Shane

[newapollo · Accepted solution]

Hi Shane,

Have you tried a different ethernet cable, or different ethernet port? 

This forum is for residential customers in the UK.

VM UK don't supply a hub6 to residential customers, the latest hub is the hub5, or for those customers on Full Fibre connections (XGS-PON) they provide the hub5x.

VM UK also don't use IPv6 addresses.

Are you located in Ireland by any chance? If so you need to contact 

https://www.virginmedia.ie/contact/ 

There's an online chat messenger on that linked page.

You might receive some help here from fellow forum members but it will be restricted as they won't have access to the hub 6.