billc47 wrote:
I’ve gone through all the recommended checks , restarted my V6 box, and successfully connected to the Virgin Media Service but the TV Guide stalls at 16% and reports error S101. I’ve repeated this 3 or 4 times but same outcome.
This V6 box is the second of two V6 boxes, the first V6 box works without issue.
Please advise
Hello,
The error S101 on your Virgin Media Service usually indicates a problem with the connection, Here are some steps you can try:
Check your connections: Ensure that the white cable from your TV box is firmly connected. If your TV box is connected to your hub, verify that the white wire going into your hub is also tightly connected.
Local problems: Sometimes, the S101 error can be due to local issues. You can call the automated service at 0800 5610061 to check if there are any known faults in your area.
Router or modem issues: A common cause of the S101 error is a problem with your router or modem. Resetting these devices might resolve the issue.
Network connection: Go to Home > Help & Settings > Settings > Network connection on your V6 box. Check the last successful connection and try “Connect to Virgin Media service” again. Wait for about 30 minutes before rechecking.
If these steps do not resolve the issue, please tell me I am happy to help you.