Any ideas what caused this sudden drop yesterday ?

[jka94036]

Had another sudden drop out of broadband yesterday, offshore guy didnt have much idea why this happens apart from running through his scripts.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/42c9362233be05742b30bbe4638d788c69d121ea-19-03-2021

 Thanks

[Travis_M]

Thanks for this feedback @Kirston26, much appreciated. 

Regards

[jka94036]

So, no VM response to my update, guess I have been superseded 😉

[Travis_M]

Hi @jka94036

Is the connection still okay so far?

Regards

[jka94036]

Hi

At the moment I have had no drops but time will tell.

However the ability to log into the hub using 192.168.100.1 still remains random at best, whilst this is not such a big issue it’s still intriguing as to why sometimes it responds or not

thanks

john

[Zak_M]

Thank you for coming back to us, 

Glad to hear that things are looking on the up. 

If we are able to assist you further then please do let us know. 

Kind regards,

Zak_M

[Kirston26]

Hi @Travis_M

Is there any news on the AFM? I'm still being affected by the issue. 

[Molly_G]

Hi @Kirston26,

Sorry to hear that your issue has persisted. I can see that my colleague has arranged an engineer visit for you since your latest post.

Please keep us posted on how this goes and the result of the visit.

Thanks,

[Kirston26]

Hi Molly_G 

I'm not sure this will solve anything, but will definitely update once the technician has been. 

[Molly_G]

Thanks @Kirston26, keep us posted.

[jka94036]

Well the issue is back, another drop out this morning.

After almost a week of the connection being ok, very depressing.

What is left to investigate, networks say no issue, tech on Tuesday tested the cabling no issue, brand new router the only thing left is the hub ?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f2da5f6bf44f17568be99fa8e9446e6a7ef30de0-23-04-2021