on 16-06-2021 22:53
Hi
I have a Hub 3.0 router.
In the past 24 hours I have lost WiFi at least three times on all devices. Once I had to restart the hub whilst working.
It has just gone again.
Diagnostics say one of my bands may be inactive and I need to reset the Hub.
Is that really necessary?
Fyi I was visited by engineers last month who said they had to fix a faulty street connection that was pixelating my TV. They say they fixed it outside but I don't know when.
Any advice appreciated
Thanks
Answered! Go to Answer
on 19-06-2021 10:59
@Loosecanons wrote:Hi,
thanks for your help.
I had a visit from an engineer last month.
His recommendation was to only use one frequency and to let the router do the rest. I was already on dual.
<snip>
Unless you are using the VM Pods, it would be best to split the SSID's and turn off the "Smart Optimisation". Use a wifi analyser and choose your own channels depending on the environment in your property. As already stated just add, say -2 and -5 to the end of the SSID's and you can pick the best one for each of your wifi devices.
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on 06-07-2021 06:59
on 06-07-2021 08:36
Thanks for your post and welcome to the Community Forums, Loosecanons,
Sorry to hear that you have been having connection issues. How has things been since your post? I have run a remote diagnostic and have not been able to identify any issues with your connection.
We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband
Let us know if you need any further help.
Cheers,
Corey C
17-06-2021 03:22 - edited 17-06-2021 03:24
Are You loosing connection on wired devices also? What are the lights doing on the hub when you loose connection.
If its soley Wireless that your lossing connection on You can try and change the channels your Wireless broadcasts on this can help with congestion especially on the 2.4ghz band. 5ghz offers more speed for closer devices but doesn't offer the same distance as the latter.
Try adding 5G on the end of the 5ghz network that way you can connect devices further away to the 2.4 band.
19-06-2021 10:54 - edited 19-06-2021 10:55
Hi,
thanks for your help.
I had a visit from an engineer last month.
His recommendation was to only use one frequency and to let the router do the rest. I was already on dual.
I had a 'faulty' connection on the road which I am told was fixed by another engineer - I had very bad TV pixilation which has now improved.
In the meantime I have left it as dual frequency but one of them keeps dropping.
I don't know what the light status was when it dropped. Nothing is wired so I don't know about that.
I'll keep an eye on it. It hasn't dropped for 24 hours at the moment.
thank you
on 19-06-2021 10:59
@Loosecanons wrote:Hi,
thanks for your help.
I had a visit from an engineer last month.
His recommendation was to only use one frequency and to let the router do the rest. I was already on dual.
<snip>
Unless you are using the VM Pods, it would be best to split the SSID's and turn off the "Smart Optimisation". Use a wifi analyser and choose your own channels depending on the environment in your property. As already stated just add, say -2 and -5 to the end of the SSID's and you can pick the best one for each of your wifi devices.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
19-06-2021 11:08 - edited 19-06-2021 11:08
Thanks
I added -5 to one of the SSID's when I got the router.
I don't know what a VM pod is.
My daughter was losing WIFI when studying in her room (less that 10m from the router).
Virgin sent us some sort of booster which is still in its box as it apparently it came with a fee which they didn't tell us about.
We have a long ethernet cable pinned and hanging from the ceiling that she used at the time . Not pretty.
None of my children use the wifi on their phones as it's too unreliable they tell me 🤦
I'll see if I can find an analyser somewhere
thank you
on 19-06-2021 11:21
The "Pods" are the new VM boosters, and yes are not free unless you are on 1GB or Ultimate OOmph bundles. £5 pm I believe is the going rate at present, money that could go towards buying a better wifi Mesh system that you will own.
The Google play store has many wifi analyers for Android phones, but iOS phones don't have similar apps due to the tight security of the OS.
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on 05-07-2021 23:07
Hi
Update on this.
I still have wifi issues.
It randomly drops each evening. Working from home gets worse.
Either caused by a weak signal or something else but I'm constantly reconnecting my apps online. I tried wifi analysers and they said I had a medium signal however the Virgin app says everything is grrreat . No surprise.
Perhaps I need a wifi extender. Are we allowed to recommend any on this forum?
I would prefer the type where you hardwire from the router to an extender but find them hard to find. All seem to be wireless
Any suggestions appreciated
Thanks
on 06-07-2021 06:59
on 06-07-2021 08:36
Thanks for your post and welcome to the Community Forums, Loosecanons,
Sorry to hear that you have been having connection issues. How has things been since your post? I have run a remote diagnostic and have not been able to identify any issues with your connection.
We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband
Let us know if you need any further help.
Cheers,
Corey C
on 06-07-2021 21:52