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Corey_C

Forum Team (Retired)

Joined 7 years ago

5722 Posts2 LikesLikes received262 Solutions

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Re: Cable to house disconnected
Hi vickib23 Is this an individual connection to the home? If so then this will require a tech visit to the home. Cheers.
1 year ago Place QuickStart, set up and connections
780Views
0likes
0Comments
Re: Removal of virgin media cable and box
Thanks for your post and welcome to the Community Forums, loucampbell2021, To get the cable removed or reburied, I'll need to get your details so I can send it to the area manager. I've sent you a private message. Cheers, Corey C
4 years ago Place QuickStart, set up and connections
35KViews
0likes
16Comments
Re: User already logged in (when not) on hub
You're welcome. Let us know if you need anything else. Cheers, Corey C
4 years ago Place QuickStart, set up and connections
3.6KViews
0likes
0Comments
Re: can't log in to virgin media account
Hi Eddy699, I've sent you a private message to confirm your account details. So we can take a log at your login Cheers, Corey C
4 years ago Place Managing Your Account - Cable
1.6KViews
0likes
0Comments
Re: Sound cutting out for a second repeatedly
Hi Miles, Sorry to hear of your congoing sound issues. If it keep dropping out then it might be best to have a tech come round and have a look. I've sent you a PM to confirm your account details. Cheers, Corey C
4 years ago Place Virgin TV 360
2.6KViews
0likes
25Comments
Re: Account Number
Thanks for your reply, did you try the online account? virg.in/myVM
4 years ago Place Managing Your Account - Cable
1.6KViews
0likes
2Comments
Re: Account Number
Sorry to hear this, Chrisbt2876, Does she not have a copy of her monthly bills or is she able to log into her online account to check those details? Cheers, Corey C
4 years ago Place Managing Your Account - Cable
1.6KViews
0likes
4Comments
Re: Moving home and being placed on to a new contract without contest
Thanks for your reply, Jaspersmom1, Did you make any changes or add/remove packages as part of your move? Cheers, Corey C
4 years ago Place Managing Your Account - Cable
1.5KViews
0likes
5Comments
Re: Moving home and being placed on to a new contract without contest
Hi Jaspersmom1, If this is the first bill after your house move then, it's a prorated bill which shows the dates of the move to the upcoming month, You can find out more here: virg.in/1stBill Cheers, Corey C
4 years ago Place Managing Your Account - Cable
1.7KViews
0likes
7Comments
Re: Can’t access pictures on Facebook, Instagram or WhatsApp
Yes, I can do, ravenstar68. @kgeriksson I'll need your account information, so I'll send you a private message. Cheers, Corey C
4 years ago Place Networking and WiFi
1.4KViews
0likes
41Comments