Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Wi-Fi pod

Warbster
Joining in

on ‎03-05-2023 18:52

I have got 2 black spots in my house, I have been sent 1 pod which has sorted out one.  I was told the pods could only be sent out one at a time and to call back when I had received the 1st pod.  I have now called back and been told I have to wait for a text to get a 2nd pod, and that i could not order another one over the phone.   I have run a test on virgin connect app which had a download speed of 7mbps !! How can I resolve this? Thanks.

0 Kudos
1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

on ‎03-05-2023 19:19

Hi @Warbster 

Have you tried by logging into /my-virgin-media , as per the info below from https://www.virginmedia.com/wifi-max ?

How do I get a second or third WiFi Pod?
If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab.
Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Top