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Warbo_swfc · ‎02-05-2022

Has anyone had these issues? And how are they resolved? At least 5 of the devices with poor signal strength are in the same room as the hub 🤷‍♂️

Adduxi · ‎02-05-2022

With 31 devices, you should really consider moving to your own "proper" networking kit. The VM Hubs are a typical ISP device, built to a price.

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jbrennand · ‎02-05-2022

What Hub model is it? How many devices do you have connected on wifi?

How many on ethernet cables?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Warbo_swfc · ‎02-05-2022

It’s a hub 3 and every device, (31) is struggling on Wi-Fi. Nothing on Ethernet cable

RedGooner · ‎02-05-2022

Is your SH behind a TV ???

What happens if you go closer to the SH ???

Wifi 2.4GHz or 5GHz range ???

WOW 31 devices...

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS GT-AX6000 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
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Warbo_swfc · ‎02-05-2022

Even sat at side of the hub, which is around 2m away from the tv, I’m getting the same response. I think a bit of both, 5ghz and 2.4 ghz.
I think so many devices as some are Wi-Fi bulbs! 🤣

Adduxi · ‎02-05-2022

With 31 devices, you should really consider moving to your own "proper" networking kit. The VM Hubs are a typical ISP device, built to a price.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Kath_F · ‎05-05-2022

Hi Warbo_swfc,

Thanks for your post and a big welcome to the Community. It's great having you on board with us.

I'm sorry to hear about the issues you have been having with your broadband and WiFi connection. I'm happy to take a look in to things but I've been unable to locate you on our systems using your forum credentials. I will need to confirm some information with you in order for me to proceed with checks.

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

Kath_F ✨
Forum Team

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Travis_M · ‎13-05-2022

Hi @Warbo_swfc

Thank you for communicating with me via Private Message

Glad to hear the issue was all sorted with the technician visit, please do be sure to contact us in the future if you require any assistance 🙂

Regards

Travis_M
Forum Team
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