VM CORE NETWORK FAILURE {URGANT}

[RR-IT-GUY]

Good afternoon all.

I want to bring to the attention of Virgin Media ASAP that there is an issue with the core network configuration.

It has been brought to my attention by a member of the Thinkbroadband forum that the "BGP is incorrectly configured and rather than going via Liberty Global /Aorta some traffic is going via LINX direct to VMO2" 

This poses an issue since there is a lack of capacity through this routing.

https://www.thinkbroadband.com/news/9195-bqm-showing-peak-time-latency-issues-for-virgin-media-users

This is causing issues with the core network within the last few days.

Please refer to the article attached.

MY BMQ's for reference

LIVE BMQ 

8/04/2022 

09/04/2022 

10/04/2022 

11/04/2022 

12/04/2022 

Kind Regards

RR_THE_IT_GUY

[IanSR]

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@RR-IT-GUY wrote:

Refer here 

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What a load of horse manure, I'll record the latency meter from our game on Wednesday which doesn't route anywhere near ThhinkBroadband and you'll see the latency and packet loss  in realtime.

[RR-IT-GUY]

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@IanSR wrote:

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@RR-IT-GUY wrote:

Refer here 

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What a load of horse manure, I'll record the latency meter from our game on Wednesday which doesn't route anywhere near ThhinkBroadband and you'll see the latency and packet loss  in realtime.

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stream it live to us on youtube or twitch and drop us a link, we'll get to watch it live unless the connection drops

[IanSR]

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@RR-IT-GUY wrote:

---

@IanSR wrote:

---

@RR-IT-GUY wrote:

Refer here 

---

What a load of horse manure, I'll record the latency meter from our game on Wednesday which doesn't route anywhere near ThhinkBroadband and you'll see the latency and packet loss  in realtime.

---

stream it live to us on youtube or twitch and drop us a link, we'll get to watch it live unless the connection drops

---

I can do that,I usually do stream to YT but stopped the last couple of weeks because I thought the latency problems were being caused by OBS.

[ewhitey]

West Central Scotland...AGAIN! (Many thanks to those who helped me with the pic link 👍)  For reference: First occurred 16 March then again 28/27th March. Virgin auto reboot at 0345 Aril 1st with no issue till 8th/9th April. Major outage 0400 to 1130 on 10th and despite "fixed issue" problem continued until 19th April. Issue got better the returned on 27th/28th April then resolved until May 2nd and here we are today! ;(

  

[TAZMANUK]

Anyone have their landline now migrated to the Tel Ports back of their hub 3 and hub 4 and see if at around after 8pm this causes issues whilst making a call or anything also, just something to ask as I still have separate connection still and wondered if it effects phone also something to check?

[beardedian]

Had a PM from the ModTeam four hours after I originally posted, and thought they were giving some support.

But, no. I've been 'promoted' with a new rank on the forum.

[locky1]

Funny how not a single mod has comment on this...

[MartJ]

I asked that question on their Facebook page yesterday still no response, wonder why?

[Nightgaunt]

Back to the same old story up here in NE England

Trace and ping at 15:11:

Tracing route to www.thinkbroadband.com.cdn.cloudflare.net [104.20.170.77]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 13 ms 19 ms 10 ms 10.53.33.133
3 11 ms 10 ms 39 ms midd-core-2a-xe-7014-0.network.virginmedia.net [62.252.167.153]
4 * * * Request timed out.
5 * * * Request timed out.
6 18 ms * 18 ms tcma-ic-2-ae9-0.network.virginmedia.net [62.253.174.178]
7 31 ms 39 ms 24 ms 162.158.32.254
8 29 ms 23 ms 25 ms 162.158.32.9
9 21 ms 21 ms 26 ms 104.20.170.77

Trace complete.

C:\>ping www.thinkbroadband.com

Pinging www.thinkbroadband.com.cdn.cloudflare.net [104.20.170.77] with 32 bytes of data:
Reply from 104.20.170.77: bytes=32 time=23ms TTL=53
Reply from 104.20.170.77: bytes=32 time=25ms TTL=53
Reply from 104.20.170.77: bytes=32 time=21ms TTL=53
Reply from 104.20.170.77: bytes=32 time=19ms TTL=53

Ping statistics for 104.20.170.77:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 25ms, Average = 22ms

Will check again once the issues start again this evening and post

[TAZMANUK]

Sent messages on their Twitter account no reply seems they now the issues and not to comment, only way is by mass issues complaint get dead lock for to ofcom get then to sort it, be probably monitoring this thread anyway, so "hello note takers, please sort this all we want is the issues fixed, thank you kindly"