beardedian
On our wavelength
Joined 15 years ago
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Re: "Hmmm… can't reach this page" on new Hub 5
To finish the story, the engineer came, he swapped out the router which gave the same issue. By tethering the PC to my mobile internet I proved that the problem was with Virgin systems. He didn't know what to do, aside from I had to 'fix' my computer. Instead, I bought a router, turned the Hub into modem mode, and now have no issues surfing the web, and my wi-fi speeds have more than doubled.Re: "Hmmm… can't reach this page" on new Hub 5
It's been a while, but I have an update. After two appointments that were missed by the engineer, and 3 visits to look in a hole in the street, I finally got the rewire completed last week from home to the green box. Surely this means that the issue has gone, yes? Erm, no. It's still there. Could this be my computer you will be thinking, after all, we have brand new cables from the green box to the house, new wires inside the house, v5 Hub and a new wifi booster. Well, having tethered my pc to my mobile phone, there is no issue with browsing. Pages load perfectly. Close the browser, connect to the Virgin network, and get the IP Address not found issues. Could this be, and I believe someone mentioned this last year, that the V5 hub itself is faulty? It's been over 3 months, please just give me the broadband service that I pay for.Re: "Hmmm… can't reach this page" on new Hub 5
Fortunately, am on a Gig package, so not costing me. Will see what happens, but since there is a lot of packet loss reported from the Think Broadband scan, then don't think it will solve it. But, still, getting a free wi-fi booster which will always come in handy
