ewhitey
Superfast
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Re: Return Equipment Issue
Hi Ayisha ive received an email from VM this morning listing the items they received back at the warehouse- the Hub 5 is not on the list… please advise? it also states “Any charge for this kit that has been applied to your account will now be removed. Please be aware that any money owed on your account for services will remain outstanding.” Can you advise in this as i dont owe anything? kind regards;)712Views0likes3CommentsReturn Equipment Issue
I have read several posts regarding my issue most of which are from last year so asking now so it is recorded on the Forum. Like others I have left VM towards the end of November. VM advised they would send packaging - they did not and then asked me to return immediatley or I would be charged - I advised no packaging had been received and they advised new packaging would be sent out - No packaging was received and the same thing happened. This time though they suggested the equipment could be picked up by VM - I chose that option. Twice so far, I have waited in all day for VM to pick up their kit and twice they haven't turned up - the first time I received an apology by text and the second, I didn't. I have since received two cumulative bills requesting payment for not returning their kit. Please advise on what I can do now to return this kit. I have several emails and texts to prove all this but the issue I have with (now) with returning via packaging is that they sent me a list of the kit and the serial numbers of the Hub5 don't match - simply as theyt replaced my Hub 5 ages ago and clearly didn't update it but i am worried in case they play silly beggers when they receive my kit. If the kit is collected however, I can explain this to the collector. Many thanks in advance.1.4KViews0likes12CommentsRe: Leaving advice please
"One POV often mentioned on here would actually be to overlap your existing VM service with the new Vodafone service for a short period of time." I didn't know you could have both at the samwe time - Is that because vigin is FTTC and Vodafone is FTTP? So I can test both against each other? Great info from Andrew G thanks and I'm not the best haggler!!!1.5KViews0likes1CommentRe: Leaving advice please
Hi there and thanks again for ypur time. Haven't called up yet but rather just "setting" things up before that call. I will still call them but was wondering if I have to leave VM before I sign up (if I do) with Vodafone? I have chosen Vodafone as I game a lot and reports suggest they have a low ping/latency? My latency with VM is just OK - around 25ms but Vodafone is ?lower?1.5KViews0likes1CommentLeaving advice please
Hi all - Looking for some advice on how to leave Virgin in the smoothest possible way as that seems difficult going by lots of posts on the forum. I am on a rolling contract with my next bill due on 13th September and intending to go with Vodafone Pro11. As my circumstances have changed, I can no longer afford and also no longer need, some of my package (on Oomph) so require internet only. From what I've been told Virgin will offer me over the odds price for the broadband only and in any event Vodafone are still cheaper with that in mind...Any advice greatly appreciated 😉Solved1.6KViews0likes8Comments