Forum Discussion

ewhitey's avatar
ewhitey
Superfast
2 years ago

Return Equipment Issue

I have read several posts regarding my issue most of which are from last year so asking now so it is recorded on the Forum. Like others I have left VM towards the end of November. VM advised they would send packaging - they did not and then asked me to return immediatley or I would be charged - I advised no packaging had been received and they advised new packaging would be sent out - No packaging was received and the same thing happened. This time though they suggested the equipment could be picked up by VM - I chose that option.

Twice so far, I have waited in all day for VM to pick up their kit and twice they haven't turned up - the first time I received an apology by text and the second, I didn't. I have since received two cumulative bills requesting payment for not returning their kit. Please advise on what I can do now to return this kit.

I have several emails and texts to prove all this but the issue I have with (now) with returning via packaging is that they sent me a list of the kit and the serial numbers of the Hub5 don't match - simply as theyt replaced my Hub 5 ages ago and clearly didn't update it but i am worried in case they play silly beggers when they receive my kit. If the kit is collected however, I can explain this to the collector.   Many thanks in advance.

  • Hi ewhitey ๐Ÿ‘‹

    Welcome back to our Community Forums and thanks for your post. 

    I am sorry to hear about the issue with returning your equipment. 

    I'd love to help further so will pop you a PM ๐Ÿ“ฉ now.

    Thanks and speak soon!

    • ewhitey's avatar
      ewhitey
      Superfast

      Hi  The system is now saying I have reached the limit for my PM's so unable to send the sortcode, last bill etc?

      • Ayisha_B's avatar
        Ayisha_B
        Forum Team

        That's odd.

        Can you log back in and try again?

  • Thanks for your time via PM ewhitey 

    I have arranged for another visit for our doorstep collections team to come out and collect the kit. 

    If there's any further issues, please do let me know. 

    Happy New Year!

     

  • Thanks for the update via PM ewhitey 

    I'm glad to hear the Kit was picked up ๐Ÿ˜Š

    If you need anything else, let me know and have a great weekend!

    Take care.

  • Hi Ayisha

    ive received an email from VM this morning listing the items they received back at the warehouse- the Hub 5 is not on the listโ€ฆ please advise?

    it also states โ€œAny charge for this kit that has been applied to your account will now be removed. Please be aware that any money owed on your account for services will remain outstanding.โ€

    Can you advise in this as i dont owe anything?

    kind regards;)

     

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey ewhitey, thank you for reaching out and I am sorry to hear this.

      I can see you are currently in PM with my colleague about this, please do feel free to send her another message about this. 

      • ewhitey's avatar
        ewhitey
        Superfast

        Hi...

        Yes I have done but no reply as yet thanks ๐Ÿ˜‰