on 02-03-2024 20:54
Help, the fibre cable has been broken off the back of the router. Can I fix this?? Or do I need to order a new one??
on 05-03-2024 12:42
Hi Scotts25
Thanks for your post, welcome to the Community Forums. Sorry to see that your Hub broke!
I can see that you have been able to speak with our team about this since. Pleased to know you've got it sorted.
If you need anything else, just give us a shout 😊
on 05-03-2024 16:23
I got told he would escalate it as the waiting time for the engineer was a week. Is this still the case?
on 07-03-2024 18:05
Thanks for clarifying this @Scotts25,
For us to look into this with you and see about confirming this information, we will need to pull you in for a private conversation, with this I will go about sending you a private message.
Joe