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Router broke

Joining in


Help, the fibre cable has been broken off the back of the router. Can I fix this?? Or do I need to order a new one??


Hi Scotts25

Thanks for your post, welcome to the Community Forums. Sorry to see that your Hub broke!

I can see that you have been able to speak with our team about this since. Pleased to know you've got it sorted.

If you need anything else, just give us a shout 😊


I got told he would escalate it as the waiting time for the engineer was a week. Is this still the case? 

Thanks for clarifying this @Scotts25,

For us to look into this with you and see about confirming this information, we will need to pull you in for a private conversation, with this I will go about sending you a private message.