the HUB router is currently about 1m from the wall socket that the Engineer recently installed, but I need the router to be in a different location, about 15 metres away... do Virgin provide longer leads please or would I need an Engineer to come to reinstall this in a different location?
You need a tech visit to relocate for that sort of distance.
£25 for a non-fault call-out but if you have just had it installed you may be able to get it for free.
If you had a tech do the installation, how come the equipment ended up 15m from where you now want it?
An extension of 15 metres more than likely will require a signal adjustment at the street cabinet. That is why VM will only supply a single 3 metre cable without a tech visit.
Forum TeamThanks for posting and welcome to the community.
I'll send you a PM now to assist further.
