Forum Discussion

timhalford101's avatar
timhalford101
Just joined
10 months ago

Looking for an extension lead....

the HUB router is currently about 1m from the wall socket that the Engineer recently installed, but I need the router to be in a different location, about 15 metres away... do Virgin provide longer leads please or would I need an Engineer to come to reinstall this in a different location?

3 Replies

  • goslow's avatar
    goslow
    Alessandro Volta

    You need a tech visit to relocate for that sort of distance.

    £25 for a non-fault call-out but if you have just had it installed you may be able to get it for free.

    If you had a tech do the installation, how come the equipment ended up 15m from where you now want it?

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    An extension of 15 metres more than likely will require a signal adjustment at the street cabinet. That is why VM will only supply a single 3 metre cable without a tech visit.