Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Do virgin allow engineers to put a second fibre out put in another room
Hi Basically I have got 1 gigabyte download and my Internet is averaging at 260 -300 for WiFi and where my work room is, I would have to lay down a 15 meter Ethernet cable which is not a good idea due to the children and the wife would not be happy,...
Struggling to get in touch about my wifi dropping
Ive been trying to contact virgin media for round 3-4 days now and am unable to speak to an advisor.My internet keeps dropping all the time and im paying alot money for internet that im just not receiving.Can someone/advisor help please! Thanks!
A bit unstable the last couple of days
noticed the last couple of days my connection has got a bit unstable, with the red light flashing on the SH5. Lose connection for a couple of mins then comes back.Here is my BQM monitor for the last 24 hours
No modem mode after overnight VM maintenance outage.
Odd one this.Last night my broadband went off. VM reported planned network improvements and said it would be finished by 6 AM. When I got up this morning, no broadband. My hub 5 was showing solid white for router mode (but I use modem mode) and my ee...
Will upgrading broadband start a new contract?
Hey everyone, I’m considering upgrading my broadband speed to 1Gig through the Black Friday deal. The main question I have is will this only upgrade my current contract (which ends in June next year) or will it start a new 18 month contract? When I ...
Hi, cannot gain access to my hub4
I am having trouble with my wifi router and pods in that I cannot gain access to router to check any problems with router or pods. When I use VM connect keep getting message can't find your router. Sppeds are ok but can't check whether this is throug...
Internet keeps disconnecting
For a couple of weeks my Internet keeps disconnecting.3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 13390000005.542QAM 2562621390000005.740QAM 256131470000005.540QAM 256241550000005.340QAM 256351630000005.3...
Error code tvq-pb-101 (5.2.15)
Hello! Hopefully someone can help. Seems like it's a very common problem. My box keeps crashing whilst watching Netflix, giving the error code: tvq-pb-101 (5.2.15) Restarting the box doesn't help. Any suggestions appreciated! 
WiFi booster. - ordering
How can I get hold of one….not getting the connection I need in my home office (and it’s only 1 floor up from the hub!) so clearly need to boost it. [MOD EDIT: Subject title changed for clarity]
Hub 3 not allowing Cisco AnyConnect VPN traffic
We have recently switched to Cisco firewalls at work so now using AnyConnect client VPN. I cannot get it working for myself using my VM broadband. It just does not seem to find the firewall hostname despite being able to reach it by using Telnet on p...
