Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 56 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Impossible to reach customer support

Firstly, I've ordered a Wifi router over a week ago, was supposed to arrive by last Saturday. Unsurprisingly, it did not, without any communication from Virgin whatsoever. This has been a major issue as I need WiFi for work. Now they've finally told ...

annaolrn by Joining in
  • 3 replies
  • 1 kudos

Smart TV and VPN on HUB3 Router

Hi there,I have a Samsung SMART TV (no Android OS) which doesn't support the VPN. We have the HUB 3 from VM and I would like to install a VPN on the router, for my understanding VM doesn't support the VPN and neither my SMART TV does.I have the OpenV...

Resolved! Router Admin site took too long to respond

Hi, I'm trying to configure my router to split 2.4ghz and 5ghz -Weirdly I could not connect to the hub ( from my PC which is hard wired to the hub/router but was able to load it from my phone initially... From my phone; I turned off "chan...

FortiGate Firewall negotiating to 100Mbps

Hi, Support.I have a Virgin Hub 3 in modem mode, which is connected to a FortiWifi 60E firewall via port1. I've checked the specification for the Virgin Hub 3 and all ports should be GigabitEthernet.However, my Fortigate WAN1 port is negotiating to 1...

stonerja by Joining in
  • 5 replies
  • 0 kudos

High Power, low SNR, RCS Partial Service

We're currently getting regular internet dropouts, with connection speeds of 5-10mbps instead of our usual 250mbps. When I run the Service Check on the VM website, it says that nothing is wrong.  However, looking at the Hub 3 status, there seem to be...

DocMN by Tuning in
  • 3 replies
  • 0 kudos

Rubbish connection

Does anyone have any advice? We are really struggling with our internet connection. Everything online says it’s connected with no issues but we cannot stream from our FreeviewPlay. I have rebooted, followed instructions on the app. We are actually su...

ChloeB by Joining in
  • 2 replies
  • 0 kudos

Internet Issues

My internet on my computer has became extremely slow, to the point where I cannot even conduct a speed test because of how slow it actually is. On my phone, it doesn’t appear to be an issue, but like I said it’s horrible.Just before the issues arisen...

carter5 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Keep losing wifi connection on specific devices

HiI have a superb 3, over the last few months I'm experiencing specific devices losing wifi connectivity but others still have connectivity. For example for phone can lose the wifi connection but my laptop sitting right next to the phone is fine. A f...

Cunny71 by On our wavelength
  • 8 replies
  • 0 kudos

Weak Signal and crashes

Hello, around a month ago we switched from Trooli to Virgin Media, since then we've had nothing but issues on a daily basis, the wifi package we brought was the 276mbps package. We're experiencing weak signals across the house aswell as the wifi cras...

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