Router broke

[Scotts25]

 

Help, the fibre cable has been broken off the back of the router. Can I fix this?? Or do I need to order a new one??

[Client62]

Request a replacement Hub.  Customer Support are on 150 or 0345 454 1111 from a non-VM phone.

[fibreking]

https://www.ebay.co.uk/itm/145592070230?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=VA6whsogTJ-&s...

Might be possible to solder back in but I’d just buy a new one.

You never know VM might just send you one.

[carl_pearce]

That's coax, not fibre, and no, not user serviceable.

Oh and you shouldn't buy a HUB on eBay as VM wouldn't register it with your account, so another paperweight!

[Scotts25]

Sorry, no idea what’s it’s called. Yes will phone virgin tomorrow. Much rather get a box through them. 

[Client62]

Buying a VM Hub is not the way forward. 

VM will only activate a Hub that they have supplied to you and registered to your account.

[carl_pearce]

---

@Scotts25 wrote:

Sorry, no idea what’s it’s called. Yes will phone virgin tomorrow. Much rather get a box through them. 

---

Yep, it will either be free or at most £25 for a call out charge.

[Roger_Gooner]

Question is: how did this happen? You won't want a repeat.

[unisoft]

Maybe trying to unscrew the F connector. Some engineers wrench them up so tight. I had to remove the cable to return a hub once, that was a job, the plastic spanner they gave with the new hub simply broke....

[legacy1]

that is broken😲