Forum Discussion

Jacksbabypig's avatar
Jacksbabypig
Joining in
11 months ago

Hub 5 update broke 2.5Gbps port

A week or two ago, my Hub 5 did a system update (in the middle of an online game, as an added bonus) and when it restarted the 2.5Gbps ethernet port was essentially useless. My PC is plugged into this port and was unable to even reliably connect to 192.168.0.1. There was still some data coming through - I was able to remain on a discord call and people could hear me just fine, but all incoming voice was a garbled mess so I guess I had upload speed but virtually no download.

Tried a different cable, same result. Switched to a 1Gbps port and everything works fine, but since my download speed is around 1.1Gbps I'm not really ok with the only port I have capable of handling that speed not functioning.

A factory reset fixed the issue, but the Hub 5 updated again last night and my 2.5Gbps port is again broken.

Any idea how to stop this from happening? I can do another factory reset but I don't want to have to factory reset my router after every update. Current software version is LG-RDK_7.6.15-2306.5.

 

      • Zach_R's avatar
        Zach_R
        Forum Team
        11 months ago

        Hi Jacksbabypig,

        Thanks for your posts and welcome to our community forums. We're here to help.

        I'm sorry to hear of your recent Hub 5 issues. However, I'm glad to hear that the help that Client62 pointed you towards has been able to assist you in getting this resolved.

        Please do let us know if there's anything more that we can help you with.

        Thanks,
         

  • Thackers's avatar
    Thackers
    Tuning in
    11 months ago

    These latest firmware updates are so frustrating.


    My hub 5 has done the same again today.

    factory resetting the hub every time is not sustainable.

    also my 2.5Gb DLink network switch is unmanaged so I can’t switch off 

    802.03az (Energy Efficient Ethernet)

    why do virgin software developers do this to consumers .

     

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      11 months ago

      I suppose they don't think users have 2.5Gb switches, and if they do they should buy +£300 managed ones .... <sigh>

    • jk1990's avatar
      jk1990
      Dialled in
      11 months ago

      I don’t think they test it honestly. Virgin seem to deploy 3 to 6 months after other providers who use the same kit. I think the strategy is “let them find the issue and we will just throw it out in the UK once the dust settles.” Of course, this time around it’s just poor, this issues been known about on this hub since November 2023 where cable forums outside of the uk have been complaining of this issue. That worries me, that those other providers still have no fix and it’s been December, Jan + feb (3 months). 

  • legacy1's avatar
    legacy1
    Alessandro Volta
    11 months ago

    Its beginning to look a lot like a **bleep** up 😱

    You can think how VM let this slip "during are testing we found the 2.5Gb port didn't work we put this down to are hardware for testing not compatible however the 1Gb ports work so it passed are test!"  

    • jk1990's avatar
      jk1990
      Dialled in
      11 months ago

      I’d say it went more like this. 
      Virgin employee testing the firmware.

      Hub on the floor besides the pvc front door as the installer said “it will cover the whole street from here.” All usage over WiFi. 

      Confirmed their virgin media WiFi connect app worked well with it. Their belkin 54g extender still worked after the update to give WiFi in the garden. 

      get it deployed. 

  • Thackers's avatar
    Thackers
    Tuning in
    11 months ago

    Totally agree.

    Virgin now offering 2Gb packages on the Hub 5x would make you think the level of testing for this kind of thing a priority.

    I hope it gets sorted soon 

  • Thackers's avatar
    Thackers
    Tuning in
    11 months ago

    Maybe virgin could supply me a managed multi gig switch so I can disable this pointless functionallity 🙈

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    11 months ago

    I'm wondering if a SFP+ module based switch would be hampered with this issue?  Just a thought.

  • Thackers's avatar
    Thackers
    Tuning in
    11 months ago

    Does the hub 5x have the same issue?

    I have FTTP with just a short coax run to the hub 5 that’s all 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    11 months ago

    Don't know actually about the 5X.  It has a 10Gb port and a direct fibre connection. Just make sure the 10Gb switch is fully managed .....  😉

  • Thackers's avatar
    Thackers
    Tuning in
    11 months ago

    There must be loads of users with the 2.5G  Network switches like myself who are stuck in limbo now.

    Virgin need to get a grip & get it sorted instead of focusing on updating members of their up and coming price rises 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    11 months ago

    Agree, but they also seem to now have a lot of users on Hub 4 who can't access 192.168.0.1, nor can they get the Connect app working with these "oddball" Hub 4 ........  I've yet to see a solution except a pinhole reset that restores the access to the admin console for an undetermined time.