I am at a total loss as where to go next! our VM Services have until recently always been really stable - but since April 2023 and the upload speed upgrade they have been atrocious - constantly down - not a week goes by when there is a broadband or TV outage - of some sort - Trying to get this addressed is literally impossible - every avenue puts you bakc in an automated loop to the beginning - the status checker is pointless - it takes hours to update so you always have to consider it might just be you...eventually they will concede its a fault in the area AGAIN!. Been without any broadband again the last 48 hours - no sign of it being fixed - I have arranged engineer calls via their online status process - no one ever turns up - two missed this week! No one to complain to as no one answers the phone any more ! you just get a link sent via a text message that starts the whole process again! - I raised a complaint on line - it was showing as there for less than a day before tracking showed it had gone..I have since raised 2 more complaints all show in the tracker initally then dissapear with in a few minutes..I hace references for three complaints none of which are being tracked!
I have no idea after being really reliable for so long that its not hit and miss whether we will get service on a particular day - and the worse thing is no one will speak to you about it! Ridiculous company
