on 21-03-2024 07:18
Hi,
I get frequent packet loss on my home broadband. Past 24hrs is particularly bad (see BQM).
https://www.thinkbroadband.com/broadband/monitoring/quality/share/643a4343dc3eb9af5eb3e9bb930e31cf0a568721-21-03-2024
Previous days would have perhaps 1-2 very short 'outages' but still cause interruption to every device in the house.
Some background info:
I've had this problem since installation in January.
on 21-03-2024 08:00
Share the packet loss results from the test link below :
https://www.samknows.com/realspeed/
Once the test begins click on: Run full test to show stats for Packet Loss / Jitter / Latency / Upstream.
on 21-03-2024 15:22
Yes, the packet loss is visible in the BQM. Post the power levels, Pre and PostRS errors and network log from the Hub for comment. In the meantime, check all the connections are at least "finger" tight, as loose connections can cause noise ingress on the circuit.
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on 21-03-2024 20:32
Sam knows test attached but the problem is intermittent. I guess I'll have to just catch it when it occurs.
I'm just trying to work out if this is 'normal' (ie daily short outages)
on 21-03-2024 20:45
on 21-03-2024 20:46
Where do I get the pre and postRS errors from?
on 21-03-2024 20:48
Latest BQM which covers the timings for the logs.
on 21-03-2024 20:53
On the Downstream tab below the initial power levels.
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on 21-03-2024 21:38
You need to post images without IP's or they get automatically rejected.
on 25-03-2024 13:05
Hi @philives23 👋 Thank you for your posts and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're experiencing 😔
Would it be possible to re-post your latest Broadband Quality Monitor and follow the advice provided by @Martyn?
Please pop back to us at your earliest convenience.
Regards,
Daniel