Regular drop outs on Wi-Fi

[desarenezitic]

I've been experiencing regular drop outs on my Wi-Fi ever since having Virgin installed late last year, sometimes can be a few seconds, sometimes longer, up to 5 minutes or more.

Tried all the suggestions, reboots, resets etc but still happens regularly. Getting really frustrating. My information is below: -

Cable Modem StatusCable Modem StatusItemStatusComments

Acquired Downstream Channel (Hz)	138750000	Locked
Ranged Upstream Channel (Hz)	36600000	Locked
Provisioning State	Online

Downstream bonded channels

ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID

1	138750000	4.8	40	256 qam	1
2	146750000	5	40	256 qam	2
3	154750000	4.9	40	256 qam	3
4	162750000	4.9	40	256 qam	4
5	170750000	4.6	40	256 qam	5
6	178750000	4.6	40	256 qam	6
7	186750000	4.6	40	256 qam	7
8	194750000	4.5	40	256 qam	8
9	202750000	4.4	40	256 qam	9
10	210750000	4.3	40	256 qam	10
11	218750000	4.4	40	256 qam	11
12	226750000	4.3	40	256 qam	12
13	234750000	4.4	40	256 qam	13
14	242750000	4.3	40	256 qam	14
15	250750000	4	40	256 qam	15
16	258750000	3.9	40	256 qam	16
17	266750000	4	40	256 qam	17
18	274750000	4	40	256 qam	18
19	282750000	4	40	256 qam	19
20	290750000	3.9	40	256 qam	20
21	298750000	4	40	256 qam	21
22	306750000	3.9	40	256 qam	22
23	314750000	4	40	256 qam	23
24	322750000	4.1	40	256 qam	24

[desarenezitic]

Thank you, will try that later.

[desarenezitic]

Coverage is not really the issue, in our loft conversion signal can be poorer but that's distance i guess.

I have tried the connect app, problem is if the internet ha dropped I can't use the app so it doesn't really solve the issue. 

[Client62]

We don't use the connect app. I don't have patience for flaky apps that work / fail at random.

To extend WiFi coverage into the upper part of the house we use a pair of wireless access points.

To measure WiFi signal strength, a WiFi Analyser app on a mobile is handy.

[desarenezitic]

Yes I agree, will probaly look at some Wireless access pints soon, want to try & get the wifi signal stable first

[desarenezitic]

Just to update on this, since changing the settings as recommended in this thread it has got a lot better. We still get dropouts but generally a toggle of WiFi on/off gets it connected again.

[Molly_T]

Hi Desarenezitic 👋 thank you for returning to the thread to keep it updated!

Really pleased to hear that the change of settings has helped with your Wi-Fi drop outs. 
These kinds of cases usually happen when your device is connected to the incorrect network (2.4ghz or 5ghz), particularly when moving location within your home as this can then stretch our bandwidth. As you have identified, refreshing the connection on the device should fix the issue! 

Please do let us know if things escalate or if you need further support with any Wi-Fi issues so we can continue to offer support if needed! 

Thank you! All the best. 🌞