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Poor wifi coverage

Joining in

Installed broadband today and my wifi coverage is poor across my home. Phoned and  they said I would have to pay for the wifi pod. Really poor considering I’m only getting 5mbps in my kitchen and lounge.


Community elder

What subscription are you on?

Which HUB?

What devices have you tried?

Check the speed to the HUB over the VM network here.

Forum Team
Forum Team

Hi @sebbentley 

Thanks for posting and welcome to both Virgin Media and the community 🙂

Sorry to hear you're having coverage issues. That's less than an ideal start.

There are so many things that can influence a Wi-Fi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next-door neighbour’s router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here:

The Hub's location could also be causing the coverage problem, so we do need to check the positioning of it. Can you please ensure the following

Out in the open
Next to the TV not behind it
Away from large bodies of water (e.g., fish tanks)
Away from baby monitors and cordless phones
Away from microwaves

Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.

If that doesn't help, if you have the Hub 3, you can download our Connect App which will allow you to scan areas of your home and will offer help. You can view more information on that here:

Keep us posted how you get on.

Best wishes.

Forum Team

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