Order WiFi Pods

[Keith72]

Hi All

I have been experiencing low download speeds in a few rooms. 

I've been trying to work out how to order WiFi Pods, from what I can gather you need to use the VM Connect App and scan each room. Should low coverage be detected then the App is ment to direct you to order WiFi Pods...

I am currently on M500 Volt package and the VM Connect app is scanning rooms, coming back with 23Mb Download Speed and saying "Everything Looks Great".

Is there any other method of ordering these as I personally don't feel download speeds of 23Mb from a 500Mb plan are "great" by any stretch of the imagination.

Any help would be greatly appreciated, thanks.

[Adduxi]

VM only guarantee 30Mb over Wifi.  However, if the Connect app is not working correctly, just wait here a couple of days for a VM Mod to pick this up and discuss directly with you.

[Keith72]

Hi

I had read about the guaranteed over 30Mb which is why I couldn't understand why when the speed check came back at 23Mb it was telling me that the WiFi was great...

Thanks for your response.

[Adduxi]

Small point, it's not OVER 30 Mb, it's just 30Mb.  Personally I wouldn't use the Pods, as I have my own PoE Wifi Access Points, but as they are free to you, give them a go.  The downside IMHO is you have to use the Connect app ......

[David_Bn]

Thanks for reaching out to us @Keith72, and I'm sorry to hear of the issues with the ordering of the Wi-Fi pods.

I'd be happy to look into this for you to see what we can do to have them ordered for you.

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn