WiFi Pod Problems Since Upgrading to Hub 5

[JohnWMentor]

A few weeks ago, I contacted Virgin Media about problems I’d been having with my home Broadband connection. I managed to get upgraded to the Hub 5 but then had a problem where it wouldn’t connect to the WiFi Pod I have. Someone from Virgin then reset the hub remotely and it connected. However, the Pod has then been showing as only either a “Fair”, “Poor” or “Unknown” connection in the VM Connect App. This afternoon, my family have then told me they had no connection on their mobiles, which I eventually resolved by turning the Pod off.

There’s obviously some sort of problem with the Pod or the connection between the Pod and the Hub. Can anyone please help? I’ve tried putting the Pod in different rooms in the house, including even the room the Hub’s in. But, nothing seems to improve it.

[Client62]

Both the VM Pods and the Connect app will take you on a Danse Macabre

I would retire the VM Pods and replace them with a retail Wi-Fi Mesh that you can own and manage.

[carl_pearce]

The pods will still be tied to the old HUB.

VM need to sort this as it's an account setup issue.

[JohnWMentor]

I have already exchanged private messages with someone from Virgin about the pod being tied to the old hub, but I was assured it would update automatically. He reset it remotely anyway, but obviously there are still problems happening.

[JohnWMentor]

Nothing’s improved today. I’ve turned the Pod back on but it’s still showing only as fair, wherever it is. If someone from Virgin Media could please help me out, it’d be great, thanks.

[Alex_RM]

Hi JohnWMentor,

sorry to hear you're still having some issue with the pod. If you respond to the last private message from the agent you were speaking with they can look into this further. 

Alex_Rm