Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
No internet available
Hi,im a new user today and got the quick start. Followed the instructions, and the light is steady Amber or yellow meaning working and connected. When I connect my devices it just says “no internet connection”. I’ve followed at least 5-10 of these po...
Hub 5
Hello my broadband cable doesn’t seem to fit into the hub 5 connecter im not sure if I have been given the wrong cable or not but my phone will not connect to the Wi-Fi although the white light is on and everything else is secured and connected is t...
Hub3.0 dropping entire wifi network down constantly
When my desktop computer is connected to the wifi network, the hub will randomly pick times to turn on and off the entire wifi. It's not a loss of signal, the two wifi would disappear from the list and come back again after a minute or two, repeating...
Resolved! New installation, no Wi-Fi in half the house
I moved house yesterday and got my services moved over to my new place this morning; I didn’t realise until after the engineer left that I only get Wi-Fi in two of my four rooms now. From what I’ve read, it looks like Virgin basically only guarantee ...
HUB 3 permanent red light
My HUB 3 is showing a permanent red light. This has been the case for some months now despite turning off the HUB overnight and whenever the house is empty. I have performed the 60 second pinhole reset and the light remains red.
Resolved! Can’t connect wifi
Hi, l just can’t connect to the Wi-Fi as I went back today. This is the first time I came across the problem. The system kept saying that “we can’t find your hub” whenever I tried to install it. I also tried to unplug it but it still failed.
Resolved! hub 3 randomly rebooting itself
Hello,Ive noticed my hub will randomly reboot itself, the connection drops, green light appears, alongside the green broadband and green wifi flashing lights. After 5-10 minutes it reconnects.I have manually rebooted, manually factory reset, checked ...
Wi-Fi Pod error
I’m hoping someone can help please!The Virgin app is showing me that my WiFi pod connection is poor (bedroom speed has dropped from 108 to 9!!) and so I reboot it. After that, I select “refresh Wi-Fi” and all I’m getting is an error page telling me t...
Superhub 5 connection issue
Hi all,I have been using Superhub 5 in modem mode for the past 1 year or so, and everything has been working great. However, my internet connection has been going down for the past few days. When the connection goes down, the status light on the hub ...
Resolved! Moving router
Good afternoon,Is it possible to have the location of the wall socket and router moved? Currently this is under the stairs, which was installed before I bought the property, and I require it set up in my office which is upstairs.Thanks,Dan.
