Poor WiFi - pod?

[monkeymagic2]

Hi 

I have used the home scan app and one of my bedrooms consistently records a poor wifi score.

Last 3 scans . Best Download  9, worst 0. Best upload 4, worst upload 0.

How do I apply for a Volt wifi pod please?

Also , will I see an increase to my internet speed  as part of the package?

Regards

Darren 

[MOD EDIT: Post moved from Blog]

[Martin_N]

Hi monkeymagic2,

Thank you for your post. I'm sorry to hear about the issue with the WiFi. 

You should be able to order a WiFi pod through your Connect App. 

On the broadband tab will be an option for this. 

Have you recently changed your package?

^Martin

[monkeymagic2]

I would like to request a wifi pod as part of my volt package please. I have a dead spot in one of my bedrooms.

Thanks

[monkeymagic2]

Hi Martin

Yes I have recently changed my package to volts. It shows its now active. 

I cant see any option on the Connect App to order pods. There is option to add wifi pod but then says no pods detected.

Regards

Darren   

[Kath_F]

Hi Darren, 

Thanks for coming back to us in the Community. ⭐

We're sorry to hear you're having an issue with your WiFi which is resulting in you needing to have a WiFi pod. Our new WiFi Max service allows you to have up to 3 pods. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. The pods can only be sent out one at a time too. 

It's worth having a look at the service as a whole here and as you've mentioned you're on a Volt package, this will be free to you.

Once you've had a look at the above link, if you want to go ahead we will need to confirm some information with you to get that first pod sent out. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,