Hub 5x Modem Mode

[lancsdw]

As a new full-fibre customer, I've recently encountered an issue that I'd like to address. I've realised that I'm unable to utilise my own, expensive, wireless mesh system because the Virgin Media hub provided does not support modem mode. In my opinion, it's vital that these hubs come with the option for modem mode. This limitation has left me feeling quite disappointed, and I'm seriously contemplating cancelling my contract, since I'm still within the cooling-off period.

I've noticed hints from Virgin Media staff about the potential availability of this 'feature' later this year. However, I'm not certain I'm willing to wait unless I receive some form of guarantee or reassurance from the Virgin Media team.

I've also seen several discussions on this topic both on this forum and on social media. Many customers are eagerly waiting for more information on this issue. I kindly request that someone from Virgin Media provide further advice and clarification on this matter. Your assistance would be greatly appreciated by me and many others in a similar situation.

[carl_pearce]

Wait patiently during the cooling-off period for the same answer as posted here:

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-5x-Modem-Mode/m-p/5406299/highlight/tru...

[Client62]

A MESH in Access Point mode aka Bridge mode avoids Double NAT.

Several Hub 5x customers are successfully using this approach for now.

[lancsdw]

Having my mesh in bridge mode strips virtually all the advanced functionality I bought it for, basically just basic mesh extenders for the VM hub and I have still have two entities issuing IP addresses, two hops to WAN, UPNP issues etc.

As a new customer and for the many other customers waiting I’m asking again for an updated response from VM on here, because I know it’s coming and I have the option of choosing to wait or backing out.

I know people like you have nothing else better to do than trawl these forums all day every day for some form of acknowledgement or accomplishment but you’re contributing absolutely nothing to this post. I work in networking and AV so I don’t need technical advice cheers, just an updated response from the VM team (worth a try).

I’ve seen the older posts and I’m asking for an update from someone who might know a bit more, thanks again.

[legacy1]

Do Double NAT wait for modem mode

[John_GS]

Hi @lancsdw 

Thanks for posting and welcome to the community.

I can only confirm what you've been advised here - we do not support Modem Mode on the Hub 5x currently.

Best wishes.

[carl_pearce]

[Cardiffman282]

You still trawling these forums all day every day for some form of acknowledgement or accomplishment Carl? 😉

[carl_pearce]

That's me!

[lancsdw]

I know see why Virgin gets such outstanding scores for customer service! You can weirdly celebrate and support the fact another customer didn’t get an answer to a genuine question.

In future if you see a post you can’t help with, just keep away, I know it’s hard when you’ve got nothing else to do, but try… 

[lancsdw]

Yeah great community you’ve got here, about as good as your trust pilot score!

There’s something to learn here if you have any interest in getting better.