POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi there I noticed for a few weeks now that iv been having intermittent packet loss.I have done all most all trouble shooting steps with no changes. Upload and download speeds seem to be ok.I have attached screenshot of my specs below. Im hoping some...
hi all, my hub 3 seems to stop assigning local ips to devices after they connect after ~1.5 days router uptime and has to be rebooted to fix it. downstream and upstream seem to be ok, and cant seem to find anyone else with this issue
I spent some time a while ago seeing what wifi speed I was getting around the house. Ths worst being at the back of the house in the bathroom and back.bedroom, this being 1mbps.Had a chat with virgin and they said I could get some wifi extenders. How...
Why is hub5x still unable to pause devices?Message keeps saying will be fixed ASAP and has done for months. What exactly then is ASAP? This was a big reason for us moving over to virgin yet we can't use it
I have a 1 Gbps Docsis 3.1 Business Line from VM, which is consistently giving me about 880 Mbps download, and just over 100 Mbps upload, which is fine. In the last couple of weeks, however, I have noticed that Web pages, especially https ones, are i...
I tried to login to my account, but it says password is wrong, so I've tried to reset it however it won't let me. Every time I click on the link to do it, it comes up with DEF01 error code. I've seen many others having the same issue and tried all th...
I recently renewed my Contract......and now I have lots of errors 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 13060000005.941QAM 2562221380000006.942QAM 256131460000006.942QAM 25624154000000742QA...
I keep having issues where the Internet drops. The light stays white on my hub 5. This happens regardless whether I'm connected by WiFi or via ethernet. Using the virgin app it sometimes says intermittent signal issues in my area but more often than ...
Hi,I can't get access to 192.168.0.1.Once I sign it just loads a blank page.Anyone else having same issue?ThanksIdris
There has been some work done recently in our area, adding new cabinets, the project code on the works is NK128FIBREUP-SHEFFXQOIAF (if it helps). It doesn't appear they have pulled / blown any fibre yet as there are still some coffin tops at some of ...
