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Hub 5 Virgin Connect

BrocksBrookie
Tuning in

on ‎25-05-2023 10:54

I phone 11 on up-to date software tried everything to connect but now luck.  Help please 

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3 REPLIES 3

BrocksBrookie
Tuning in

on ‎25-05-2023 10:55

Connect to Virgin Media App now at whits end

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Client62
Legend

on ‎25-05-2023 14:26

There are 2 things required to make the VM Connect app work with a Hub in Router mode:

1) Not using a VPN or VPN like tools on the mobile, use this https://whatismyipaddress.com/  check the ISP is shown as Virgin Media Limited.

2) If the ISP is VM, VM's back end systems have not yet updated to reflect the current Hub. For the time being manage the Hub via its menus at http://192.168.0.1/

BrocksBrookie
Tuning in
In response to Client62

on ‎25-05-2023 15:11

Thank you ISP is Virgin Media Limited.  VPN is off.  So will wait and have another go in a few days

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