UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
No delivery confirmation and its a day prior to setup?
I recently upgraded my broadband plan from 250mb to 1gb. The Hub 4 was issued where I previously had the Hub 3. The Hub 4 has been absolutely woeful since I received it. It consistently loses connection or speeds drop to the point where I buffer/lag....
This morning we had a power cut for about 30 minutes. After that the power came back on and everything at home started up too but, my Hub 3 virgin router will not connect any of my wifi connections which are 2 mobile phones 2 Alexa devices and a door...
Hi, my Wi-Fi speeds have all of a sudden dropped off a cliff. Between 15mbps-60mbps on both of my laptops. I have used the Virgin connect app and the speed to my router is over 1,000mbps and apparently in my office the Wi-Fi speed is 300+ according t...
Hello, Over the last week we have seen a significant drop in the performance of our internet and WiFi connection. I can see an increase in latency spikes on my monitoring service.This causes my work calls to drop out (working from home) and I am even...
I can't get onto any sites over 18s through my WiFi?
My internet speed fluctuates wildly. As a result when watching programmes on the internet tv I get interruptions in my picture or my soundAny suggestions?
We have had no service since we moved into our flat (4 months ago) due to an external cable issue. Virgin have kept lying to us about the dates on which the technicians would be coming to fix it - they said 29th Oct, 2nd Nov, 22nd Nov, 24th Dec, 10th...
As the post title says, our WiFi networks (I've split into 2.4 and 5) disappear multiple times a week. Our TV, which is plugged into the router, is unaffected during these outages. Any ideas?
Hi,A while ago I signed up with Virgin broadband but about a month before my contract started I cancelled because I got a similar offer from EE who I'm already with for my mobile phone.However, after I cancelled, I was still receiving emails from Vir...
