Hub 3 replaced and problems with wifi since

[bazzauns51]

Replaced a week ago on April 9th. Since then the WiFi signal keeps dropping I get weak signal messages on our ring doorbell, cannot access the VM connect app it tells me that I am out. I have tried resetting the hub, reinstalled apps to no avail. I have to say that i never had any issues with broadband until the past few months.

[jbrennand]

Was your previous Hub also a Hub3?  Are ethernet connected devices having the same issues ?

If they are, can you post the data as per this...

__________________________

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality

[ns006m]

If hub was replaced with Hub 5, then the wifi is the problem.

I had the same problem, 3 engineer visits, all connections changed inside and out, a hub change and was still getting disconnects. I cured the problem by putting the router into modem only mode. Not had a disconnect since.

[Zach_R]

Hi @bazzauns51,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you're having some problems with the Wi-Fi service and signal recently. I've checked over things on our systems and I'm unable to detect any faults currently. Is this issue ongoing today? If so, have you noticed any problems with the wired connection too?

Thanks,