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No email since changing log in details as instructed by VM

Tuning in

My ntlworld email account was hacked. In order to change my password I had to change login to  gmail address. Then I set a password as instructed and  can get into my webmail account without any problems but am not receiving any emails at all.

I just sent myself  a test message from my  gmail  address to ntlworld  address  only for it to be rejected with the following message

The response from the remote server was:

554 5.2.0 MXIN602 Message contains Spam Content ;id=11S5sbN5tmi5T11S6sGp2C;sid=11S5sbN5tmi5T;mta=mx10-prd-nl1-vmo;dt=2024-04-28T12:08:10+02:00;ipsrc=;

I fail to see how "testing from Gmail " can be classed as spam.

This ntlworld account has been on the blink for weeks I think ever since it was hacked. 

Please would someone from Virgin message me on this site as to how this can be sorted. I am at my wits end 

Now even this cannot be sent.... Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.


Forum Team
Forum Team

Thanks for reaching out to us @fedup007, and I'm sorry to hear of the issues you have been experiencing with the NTL World E-Mail account.

Can you please confirm if the device you have used to send the E-Mail from the GMail account has anti-virus protection and you have ran scans on this device to ensure that it's free of any virus?



Yes it is virus free. 

Thanks fedup007,

I've popped you over a private message to get a few more details from you.