Constant packet loss and high average latency

[gurpswu]

For about a month now, my thinkbroadband graph looks like the first picture. and for the last few days it looks like the second picture.

Hub reboots do not resolve the issue.

[gurpswu]

i've plugged my macbook into the hub 4, via ethernet.

here are the results of the ping:
--- 194.168.4.100 ping statistics ---
215 packets transmitted, 215 packets received, 0.0% packet loss

and here are the results of the latest 24 hours of my thinkbroadband BQM.

[gurpswu]

i don't understand why this is happening.

[gurpswu]

[legacy1]

setup you router QoS to limit download 115Mb and upload 19Mb

[gurpswu]

Hi, can you advise why i should do this? Thanks!

For what it's worth i have the gigabit package.

[legacy1]

Going by Demo UI log in to your ASUS click adaptive QoS > QoS tab enable QoS with QoS type Traditional QoS then put in 19Mb for upload and 115Mb for download for now then run this test

https://www.waveform.com/tools/bufferbloat

give 24hr before increasing the limits when checking with BQM if BQM still spikes either your still be flooded or causing a flood or the area your in is bad and nothing you can do.

Its also possible your still flooding but the limits and QoS show your BQM to be fine

[gurpswu]

sorry, i asked why, not how? i'm curious as to what we are trying to determine from the above tests and why we are using those values for QOS?

[legacy1]

testing 

[gurpswu]

although that doesn't make sense to me, i've done what you asked, but i'm still experiencing lag.

Can i get a response from VM please?

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	5
DOCSIS 3.1 channels	1	1

[gurpswu]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	2.599998	38.983261	QAM256	25
1	139000000	3.500000	40.366287	QAM256	1
2	147000000	3.599998	38.983261	QAM256	2
3	155000000	3.599998	40.946209	QAM256	3
4	163000000	3.500000	38.983261	QAM256	4
5	171000000	3.299999	38.983261	QAM256	5
6	179000000	3.200001	38.983261	QAM256	6
7	187000000	3.200001	38.983261	QAM256	7
8	195000000	3.099998	38.983261	QAM256	8
9	203000000	3.000000	38.605377	QAM256	9
10	211000000	3.000000	38.605377	QAM256	10
11	219000000	3.000000	38.983261	QAM256	11
12	227000000	2.799999	38.983261	QAM256	12
13	235000000	2.599998	38.983261	QAM256	13
14	243000000	2.400002	38.605377	QAM256	14
15	251000000	2.400002	38.983261	QAM256	15
16	259000000	2.400002	38.983261	QAM256	16
17	267000000	2.599998	38.983261	QAM256	17
18	275000000	2.700001	38.605377	QAM256	18
19	283000000	2.500000	38.983261	QAM256	19
20	291000000	2.500000	38.983261	QAM256	20
21	299000000	2.599998	38.605377	QAM256	21
22	307000000	2.599998	38.983261	QAM256	22
23	315000000	2.700001	38.983261	QAM256	23
24	323000000	2.599998	38.983261	QAM256	24
26	339000000	2.799999	40.366287	QAM256	26
27	347000000	3.099998	40.366287	QAM256	27
28	355000000	3.000000	38.983261	QAM256	28
29	363000000	3.000000	40.366287	QAM256	29
30	371000000	2.900002	40.366287	QAM256	30
31	379000000	2.900002	40.366287	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
1	Locked	40.366287	0	0
2	Locked	38.983261	0	0
3	Locked	40.946209	0	0
4	Locked	38.983261	0	0
5	Locked	38.983261	0	0
6	Locked	38.983261	0	0
7	Locked	38.983261	0	0
8	Locked	38.983261	0	0
9	Locked	38.605377	0	0
10	Locked	38.605377	0	0
11	Locked	38.983261	0	0
12	Locked	38.983261	0	0
13	Locked	38.983261	0	0
14	Locked	38.605377	0	0
15	Locked	38.983261	0	0
16	Locked	38.983261	0	0
17	Locked	38.983261	0	0
18	Locked	38.605377	0	0
19	Locked	38.983261	0	0
20	Locked	38.983261	0	0
21	Locked	38.605377	0	0
22	Locked	38.983261	0	0
23	Locked	38.983261	0	0
24	Locked	38.983261	0	0
26	Locked	40.366287	0	0
27	Locked	40.366287	0	0
28	Locked	38.983261	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1840

QAM4096

392

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

41

3.0

1550966896

0