Constant packet loss and high average latency

[gurpswu]

For about a month now, my thinkbroadband graph looks like the first picture. and for the last few days it looks like the second picture.

Hub reboots do not resolve the issue.

[legacy1]

Looks like your being DoS or have a device flooding the upstream

Put hub in modem mode with a best that you know of safe PC and run

CMD

ping -n 200 194.168.4.100

[gurpswu]

what makes you say that? and what ip is 194.168.4.100?

[gurpswu]

Also, i am i already in modem mode.

[legacy1]

194.168.4.100 is VM DNS 

Your in modem mode but with what? a router? its possible your router delays ping which is why you test without it with just a PC and modem mode.

Basic home routers when you ping them may rate limit ping to them so that if a ICMP flood happens you don't flood the upstream so BQM can show bad but really not that bad  

[Client62]

Call 0800 561 0061 this automated number will reports known service issues affecting your street.

Share the Hub Downstream / Upstream stats - these can reveal a connection or noise fault.

( Copy / paste the text from the Hub it make it easier to read that screen shots in these forum pages. )

[gurpswu]

In modem mode, connected to a router, an Asus RT-AC86U.

my setup has always looked like this and i've never had issues like this before. Prior to these issues my graph looked like the snapshot from below. with the same setup.

[gurpswu]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	3.000000	40.366287	QAM256	25
1	139000000	4.000000	40.366287	QAM256	1
2	147000000	4.199997	40.366287	QAM256	2
3	155000000	4.099998	40.366287	QAM256	3
4	163000000	4.000000	40.366287	QAM256	4
5	171000000	3.799999	38.983261	QAM256	5
6	179000000	3.700001	38.983261	QAM256	6
7	187000000	3.599998	38.983261	QAM256	7
8	195000000	3.599998	38.983261	QAM256	8
9	203000000	3.500000	38.605377	QAM256	9
10	211000000	3.400002	38.983261	QAM256	10
11	219000000	3.400002	38.983261	QAM256	11
12	227000000	3.299999	38.983261	QAM256	12
13	235000000	3.000000	38.983261	QAM256	13
14	243000000	2.799999	38.983261	QAM256	14
15	251000000	2.799999	38.983261	QAM256	15
16	259000000	2.799999	38.983261	QAM256	16
17	267000000	2.900002	38.983261	QAM256	17
18	275000000	3.099998	38.983261	QAM256	18
19	283000000	3.000000	38.605377	QAM256	19
20	291000000	2.900002	38.983261	QAM256	20
21	299000000	3.000000	38.605377	QAM256	21
22	307000000	3.000000	38.983261	QAM256	22
23	315000000	3.099998	40.366287	QAM256	23
24	323000000	2.900002	38.983261	QAM256	24
26	339000000	3.200001	40.366287	QAM256	26
27	347000000	3.400002	40.366287	QAM256	27
28	355000000	3.299999	40.366287	QAM256	28
29	363000000	3.299999	40.366287	QAM256	29
30	371000000	3.200001	40.366287	QAM256	30
31	379000000	3.200001	40.366287	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.366287	0	0
1	Locked	40.366287	0	0
2	Locked	40.366287	0	0
3	Locked	40.366287	0	0
4	Locked	40.366287	0	0
5	Locked	38.983261	0	0
6	Locked	38.983261	0	0
7	Locked	38.983261	0	0
8	Locked	38.983261	0	0
9	Locked	38.605377	0	0
10	Locked	38.983261	0	0
11	Locked	38.983261	0	0
12	Locked	38.983261	0	0
13	Locked	38.983261	0	0
14	Locked	38.983261	0	0
15	Locked	38.983261	0	0
16	Locked	38.983261	0	0
17	Locked	38.983261	0	0
18	Locked	38.983261	0	0
19	Locked	38.605377	0	0
20	Locked	38.983261	0	0
21	Locked	38.605377	0	0
22	Locked	38.983261	0	0
23	Locked	40.366287	0	0
24	Locked	38.983261	0	0
26	Locked	40.366287	0	0
27	Locked	40.366287	0	0
28	Locked	40.366287	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1840

QAM4096

392

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

40

3.3

1590975269

797

[gurpswu]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600000	41.270599	5120 KSym/sec	32QAM	5
2	49600000	41.520599	5120 KSym/sec	64QAM	1
3	30100000	41.520599	5120 KSym/sec	32QAM	4
4	36600000	41.520599	5120 KSym/sec	64QAM	3
5	43100000	41.520599	5120 KSym/sec	64QAM	2

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_ATDMA	0	0	0	0
2	US_TYPE_ATDMA	0	0	0	0
3	US_TYPE_ATDMA	0	0	0	0
4	US_TYPE_ATDMA	0	0	0	0
5	US_TYPE_ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.8

37.2

2K

QAM32

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

220

53.4

0

0

[legacy1]

run CMD

ping -n 200 194.168.4.100

test hub in modem mode with a PC