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Hi all. Moved from BT to Virgin Broadband. Physical installation was grand, but after sales is appalling. I’ve no WiFi in our home office. 3 times I’ve ordered a WiFi Pod. 3 times I’ve been assured my order has been placed. 3 times I’ve been told I’ll receive an email confirmation within 24hrs. There’s never been that confirmation. The order has never appeared in My Orders. I’ve never had a message from any courier saying my order has been collected. Doing all this has involved hours hanging around on WhatsApp. Running my  office has become a pain. I’m at my wit’s end. Help!!!


Forum Team
Forum Team

Hi @rogerfordies 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you have had in obtaining a WiFi Max pod. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.