Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Network access: Not allowed
I’m having the same problem but I’m now 77 days without internet because they won’t fix the issue did you get it sorted
Wifi pod needed
How do I order a Wifi pod. VM connect isn't allowing me. One bedroom is only getting between 5 and 20mb. I'm on 1gb volt
Internet issues
Hi, I had virgin tv, phone and broadband installed three days ago and I'm having issues getting WiFi downstairs. The router is upstairs. I contacted virgin and they want £8 extra a month for a booster/hub but I don't want to pay extra. I've tried to ...
White WiFi Pod not connecting
I have a hub 5 and needed to add WiFi pods to get full coverage in my home. The first pod connected without issue but the second pod remains in the flashing white light and cannot be seen in the VM Connect app.I’ve seen lots of people talking about r...
Re: Solid red light on Hub 3
Hi John_GS, I've also had a solid red light for a month after Customer Services told me it was doing a software update. It is warm to touch. Can you PM me too please?Thanks,Sharon
No Ranging Response received - T3 time-out;
Hello, I keep getting intermittent Internet over ethernet and WiFi, when I check my network status it keeps saying No Ranging Response received - T3 time-out; and then follows on with some MAC address. I have been getting this issue intermittently e...
Re: Flashing white light
I have the same problem, Virgin sent an engineer out and he said ”never seen that before” he had no idea what the flashing red light was. Everything is working ok but the light still flashing red. Anyone know what this is. When it was first installed...
Solid red light on Hub 3
I have a solid red light on my Hub 3.Having read through other posts with the same issues, I can confirm that:- It is in a well ventilated position- I have tried a 'pinhole' reset.The red light remains - please advise.Many thanks,Jon
Network log
3.0 Downstream channels Time Priority Description23-12-2023 16:35:46noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1...
Upgrade to hub5 and WiFi pods not working
Upgraded to the Gigi with the hub 5 and now I can’t get internet in my house as the WiFi pods are not connecting. Any help would be appreciated
