High latency and packet loss

[Walker94]

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  Hello people, so I’ve been with virgin for around 1 and half years
• The first year was fine speed and connection wise
• but the last 2 months I have been getting constant packet loss and high latency FROM AROUND 8 o’clock at night untill 6-7 in the morning 
• I have done many factory resets
• i have had virgin out to change the codex cable and the data cable going out side and the AMP have been changed at the cab box in the road
• hes saying he can’t really find any issues because at the time he comes out there’s no packet loss, but soon as 8 o’clock hits I get it
• i have shown him tests from BQM and Packet loss tests 
• but he still can’t find a issue, I have my router in router mode 
• it happens over WIRED AND WIFI connection 
• making gaming and phone scrolling at night un useable 
• any help would be great 

[Walker94]

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[Walker94]

Bump

[Steven_L]

Hey Walker94,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection at the moment. 

I can see that you have spoken to the team since you last posted and have been able to arrange another engineer visit to resolve this. Please do let us know how the visit goes. 

Kind Regards,

Steven_L